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  • Writer's pictureThomas Maguire

Success Stories: Montage Hotel & Resorts

Updated: Oct 24, 2021

Montage Hotel & Resorts provides luxurious California scenery, dining experiences, and spa treatments to swathe guests in an unforgettable journey back to wellness. The resort wants to lead guests to healing by way of deluxe amenities nestled in a natural setting. The pools on property play an integral part in this mission. Montage requested that we install our SensLynx wireless water leak and temperature monitoring solution in order to guarantee ongoing maintenance of the resorts’ most precious feature.

The Challenge

No memorable spa or getaway destination is complete without a pool, and no pool can last without consistent, proper maintenance. If a leak goes undetected, infrastructure problems can spiral, resulting in high repair costs. Unfortunately, Montage Hotel & Resorts encountered an incident of leakage that caused over $8 million in property damages. Resort management could not afford for this kind of catastrophe to happen again.

The Solution

We implemented our water leak detection sensors to prevent Montage Hotel & Resorts from sustaining any more costly damages from pool leaks. In addition, Montage’s resorts are now benefiting from our temperature monitoring sensors. Because of our customizable wireless towers and monitoring system, the guests of Montage Hotel & Resorts will enjoy the best in amenities. WiFi-dependent systems cannot beat our cellular gateways; installation took only minutes, and our sensors cover such a large area that we were able to adapt our system to the company’s precise needs. Our user-friendly mobile and web applications will give Montage Hotel & Resorts the capacity to oversee their pool and pool temperature with ease. Text messages and e-mail alerts will grab the attention of hotel staff when the system detects an issue. The resort can then respond to the problem immediately, without disturbing guests. Our sensors transmit data in real time 24 hours a day. We also provide scheduled compliance reports that resort staff can show to any agency upon demand. Finally, our solution offers the highest standards of HIPAA-compliant data protection, ensuring end-to-end, embedded AES 128-bit encryption.


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